Global Terms & Conditions

GLOBAL TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern access and use of this website, its content, services, and products offered through it (“Website,” “Platform”). By entering or using this Website, you agree to be legally bound by these Terms.

1. Acceptance of Terms
Using the Website, purchasing products, or creating an account constitutes acceptance of these Terms, the Privacy Policy, Cookie Policy, and any supplementary terms presented throughout the Website.
If you do not agree, discontinue all use immediately.

2. Eligibility
Users must:

• Be at least 18 years old OR have parental/legal guardian consent
• Have legal capacity to enter into binding agreements
• Use the site for lawful purposes only

Certain features (e.g., purchases) may require account creation.

3. Global Compliance Disclaimer
This Website is operated for international users.
By accessing the Website, you acknowledge that you are solely responsible for complying with local:

• Consumer protection laws
• Cosmetic import regulations
• E-commerce requirements
• Data protection and privacy laws
• Customs and tax obligations
• Age restrictions for cosmetic purchases

The Website does not guarantee compliance with every jurisdiction’s restrictions and prohibits use
where access is unlawful.

4. Account Creation & Security
When creating an account, you agree to:

• Provide accurate and truthful information
• Maintain confidentiality of your login credentials
• Notify the Website of any suspected unauthorized access

The Website may suspend or terminate accounts for misconduct or security concerns.

5. Product Information
The Website strives for accuracy but does not guarantee that product descriptions, ingredient lists, images, pricing, or availability are error-free.
You acknowledge that:

• Ingredients may vary by region
• Packaging may differ based on country regulations
• Colors may appear differently across devices
• Formulations may be updated without notice

The Website may correct errors, update content, or modify offerings at any time.

6. Pricing, Taxes & Payment
Prices displayed may differ by region due to:

• Currency exchange rates
• Local taxes (GST, VAT)
• Platform fees
• Regulatory differences
• Promotional pricing

You agree to pay all costs associated with your order, including local duties, import taxes, and international delivery fees where applicable.
Payment providers may vary by country (credit card, debit card, digital wallets, platform payments, etc.).
Suspicious or unauthorized transactions may be refused or cancelled.

7. Order Acceptance

Placing an order constitutes an offer to purchase.
An order is only considered accepted when

• Payment is processed
• A confirmation email is issued
• The order is dispatched

The Website may reject orders for:

• Fraud suspicion
• Regulatory restrictions
• Incorrect pricing
• Stock unavailability
• Address or delivery issues

Refunds will be provided if an order is cancelled after payment.

8. International Shipping & Delivery
Shipping times and fees vary by destination.
Users acknowledge:

• Delivery estimates are not guarantees
• Delays may occur due to customs, weather, pandemic disruptions, or courier backlogs
• Customs inspections may result in additional fees or delays

Risk of loss transfers to the customer at the time the order is handed to the courier, unless local law requires otherwise.

9. Customs, Duties & Import Regulations
You are responsible for ensuring that products comply with your country’s:

• Cosmetic ingredient restrictions
• Import regulations
• Documentation requirements
• Taxes and duties

If a package is rejected, confiscated, or destroyed by customs, the Website is not liable.
If the parcel is returned due to unpaid duties or refusal to accept delivery, shipping fees are non
refundable.

10. Returns, Exchanges & Refunds
Returns are governed by the Website’s International Returns Policy, which includes:

• Conditions for returning unopened or defective products
• Requirements for evidence of damage or allergic reactions
• Return authorization procedures
• Shipping cost responsibilities
• Refund processing times

Refunds are issued only to the original payment method.

11. Global Cosmetic Regulatory Compliance
Products sold through the Website comply with the regulations of the markets for which they are
intended, including but not limited to:

• EU Cosmetics Regulation (EC 1223/2009)
• UK Cosmetics Regulation
• US FDA Cosmetics Guidelines
• China CSAR provisions
• ASEAN Cosmetics Directive
• Australia NICNAS / AICIS guidelines

However, compliance may vary by region.
Users are responsible for confirming whether products are permitted in their jurisdiction.

12. Medical & Skin-Safety Disclaimer
The Website does not provide medical advice.
Cosmetic product results vary based on individual skin types and conditions.
By using products, you acknowledge:

• They are not intended to diagnose, treat, cure, or prevent diseases
• Reactions depend on personal sensitivity
• You should conduct a patch test before first use
• Seek professional medical advice for concerns or allergies

The Website is not liable for adverse skin reactions unless legally required by consumer protection laws.

13. Intellectual Property & Copyright
All Website content—including text, images, videos, trademarks, product names, digital assets, graphics, icons, and layout—is protected globally by:

• Copyright laws
• Trademark laws
• Trade dress laws
• Digital Millennium Copyright Act (DMCA)
• International IP treaties

You agree not to reproduce, copy, distribute, reverse-engineer, or create derivative works without written permission.
Unauthorized use may result in civil or criminal liability.

14. User-Generated Content (UGC)
Submitting UGC (reviews, testimonials, images, videos, messages) grants the Website a worldwide, royalty-free, perpetual, irrevocable, transferable license to use, publish, edit, and display such content.
Users agree not to upload:

• Infringing or stolen content
• Defamatory or harmful materials
• Malware or harmful scripts
• Fake or manipulated reviews

The Website may remove UGC at its discretion.

15. Prohibited Conduct

Users must not:

• Use the site for illegal activities
• Attempt to hack, reverse-engineer, or disrupt operations
• Engage in data scraping, automated bots, or crawling
• Upload viruses or harmful code
• Conduct fraudulent transactions or chargeback abuse
• Misrepresent identity or use another person’s account

Violations may result in account suspension and legal action.

16. Data Protection & Privacy Compliance

The Website complies with major global privacy frameworks including:

• GDPR (EU/UK)
• ePrivacy Directive
• California CCPA/CPRA
• Singapore PDPA
• China PIPL
• Brazil LGPD
• Australia Privacy Act

The Website collects personal data as outlined in its Privacy Policy.
By using the Website, you consent to data processing, cookie usage, and cross-border data transfer as permitted by law.

17. Global Cookie & Tracking Compliance

The Website uses cookies, analytics, and similar technologies in compliance with:

• EU/UK cookie consent regulations
• GDPR lawful basis framework
• Platform policy frameworks
• Cross-border transfer safeguards

Users can manage cookie settings via the Cookie Policy.

18. Third-Party Services

The Website may integrate with or link to third-party tools or platforms, including:

• Analytics providers
• Payment processors
• Logistics and shipping partners
• Social media platforms
• Advertising networks

The Website is not responsible for third-party terms, privacy practices, or service performance.
Use of third-party services is at the user’s own risk.

19. Disclaimer of Warranties
The Website and its content are provided “as is” and “as available.”
No warranties are made regarding:

• Accuracy or completeness of information
• Continuous availability
• Virus-free environment
• Guaranteed product results

Where local laws prohibit such disclaimers, only the minimum legally permissible limitations apply.

20. Limitation of Liability

To the fullest extent permitted globally, the Website is not liable for:

• Indirect, incidental, punitive, or consequential damages
• Loss of data, revenue, reputation, or profits
• Delays, failures, or delivery issues caused by external factors
• Skin sensitivity issues or cosmetic reactions
• Issues arising from misuse, negligence, or improper storage

Liability is capped at the amount paid for the order giving rise to the claim.
Some jurisdictions may not allow such limitations; local law may prevail.

21. Indemnification

Users agree to indemnify, defend, and hold harmless the Website and its operators from any claims, losses, or damages arising from:

• Breach of these Terms
• Misuse of products or the Platform
• Infringement of third-party rights
• Submission of illegal or harmful content

22. Global Dispute Resolution

Disputes should first be directed to customer support for resolution.
If unresolved, disputes will be handled through the following hierarchy:

1. Negotiation
2. Mediation
3. Arbitration
4. Litigation (if required)

Unless prohibited by local mandatory consumer laws, disputes will be resolved in the jurisdiction of the Website’s primary operating location (not stated here, as requested).

23. Termination of Access

The Website may suspend or terminate access without notice for:

• Violating these Terms
• Fraud or abuse
• Security threats
• Inappropriate behavior

Termination does not affect obligations incurred prior to cancellation.

24. Changes to Terms

The Website may modify these Terms at any time.
Updates take effect once posted.
Continued use constitutes acceptance.

25. Contact Information

For all enquiries regarding these Terms or other policies, users may contact the Website through the designated support channels shown on the Contact page.